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rose@doesbiz.com
+61 429 823 417

Online Business Manager

Don’t have the office space, supplies, or equipment for someone to come INTO your business?
Do you feel overwhelmed or confused by all the  paperwork and Life Sucking Tasks that are needed to run your business?

THEN YOU NEED AN

ONLINE BUSINESS MANAGER

Book a FREE business discovery session TODAY to find out how these Life Sucking Tasks can be done 'virtually' or in-house.

 What are the benefits to you and your business?

MORE TIME: Who doesn’t need more time?

The main goal of an online business manager is to free up your time so that you can work on the things that only you can do or the things that you enjoy most about your business.
A TRUSTED PARTNER: Essential to the relationship
Online business managers truly care about their client’s businesses. They understand the overall business vision, are excited by the things to come, thrive on the day-to-day operations, they are comfortable with outsourcing and delegating and strive to make the business succeed. They treat the client’s business as if it were their own. In a sense, hiring a good Online Business Manager is like having a trusted partner invested in your business.
A DECISION MAKER: Making all the decisions is exhausting!
Running a successful business requires a lot of day-to-day decisions and projects are often delayed because business owners don’t have time to handle them all. Fortunately, most decisions don’t have to be made by the business owner. A good online business manager will be willing to make decisions on their client’s behalf. This doesn’t mean they will be making all the decisions; however, after establishing a guideline with the client, they can certainly handle many issues that arise throughout the day.
COMPLETED PROJECTS: A key component to bigger profits
Aside from the business owner, the Online Business Manager is the workhorse of the business. They spend most of their time planning, organising, and managing the tools, resources, and staff within the business. Their focus is to ensure that things are running smoothly and efficiently; answering questions, dealing with unexpected issues in a timely manner, and keeping projects on track so that business goals are met. The seamless transition from one project to the next allows the business owner to stay focused and the business to grow.
Contact Me To Find Out How I Can Help.
The following list, while lengthy, is not all-inclusive.
 77 WAYS I CAN SUPPORT YOUR BUSINESS ONLINE
CUSTOMER DATABASE MANAGEMENT
  • Initial set up of customer databases, importing your contacts (from your current files and programs; Excel, Access, or new programs you suggest).
  • Ongoing maintenance of your customer database including data entry and reviewing content.
  • Phone the contacts in your database and clarify their details are up to date.
  • Enter details from business cards that you’ve collected into your customer database.
  • Create client surveys with your content and distribute to your clients by post or email.
  • Analyse responses to your surveys and give you a summary report.
DESKTOP PUBLISHING
  • Scan documents and return them to you in PDF format.
  • Design certificates for a range of uses (including training, employee of the month, memberships etc.).
  • Laying out, printing, and mailing regular client newsletters using your content.
 E-NEWSLETTERS
  • Create and distribute your e-newsletter using your content.
  • Manage your mailing lists (including new subscribers, unsubscribers, removing “bounced” addresses etc.).
 EMAIL & POSTAL SERVICES
  • Manage your@admin or @enquiries email address and handle any enquiries, sales bookings etc. on your behalf and send you anything that requires your attention.
  • Manage your ‘snail’ mail. Have your ‘snail’ mail forwarded to our post office box and all mail will be sorted and processed to your specifications.
  • Manage your email. Provide me with access or send your emails to me and I can screen and send those of importance to you.
  • Have your ‘snail’ mail and email forwarded to me while you are away and I will process it to your instructions and let you know of anything urgent.
  • Design and upload your email auto-signature.
  • Do you need to send a mail-out to your clients? Just give me your client list and an outline of what you want to say and I will take it from there. I can compile the correspondence and arrange printing and postage of your mail-out.
  • Send flyers to all contacts in your contact database. I can create the flyer, mail merge with a letter and arrange postage.
 INVOICE & RECEIPT RECONCILIATION
Reconcile your invoices and receipts to your bank statements or reports.
 LOAN DOCUMENT PROCESSING
  • Scan confidential documents converting them to PDF format and upload them to online systems.
  • Enter data into online loan processing systems.
  • Print and distribute confidential documents for signing by express post/courier services.
  • Receive confidential documents and check them for completion, signatures, identification etc.
 MEETING SUPPORT
  • Prepare agendas and distribute to attendees.
  • Prepare minutes from your notes or recordings.
 PERSONAL & EXECUTIVE ASSISTANT
  • Manage your diary online using online diaries etc. (including responding to invites, scheduling meetings, and sending you reminders).
  • Send client gifts for birthdays or special occasions.
  • Send Christmas and Thank-you cards to your clients to build customer loyalty and sales.
  • Pay your bills or send you reminders when they are due.
  • Send invoices to your clients and chase creditors’ overdue payments to keep your cash flow going.
  • Proofread your articles and documents.
  • Place your confirmation/reminder calls. i will confirm, reschedule, or cancel and tell you of any changes.
  • Order your monthly stationery supplies online, from your advice, and have it delivered directly to your door.
  • Arrange to purchase your marketing material, obtain quotes, and coördinate ordering, delivery, and payment.
  • Take care of your travel arrangements (including booking flights, car hire, accommodation etc.) and give you the itinerary.
 PERSONAL SERVICES
  • Do your online shopping (from ordering your partners anniversary present or sending someone flowers to ordering your groceries online).
  • Assist in planning of your personal events (birthdays, parties etc.).
  • Book or confirm your appointments and send you reminders (i.e. doctor, hairdresser, accountant, children’s lessons etc.).
 PERSONNEL MANAGEMENT
  • Prepare your job descriptions and place advertisements in your preferred media.
  • Take enquiries, review resumes and send applications to you.
  • Conduct reference checking and verify past employment.
  • Prepare and send ‘unsuccessful’ letters.
  • Develop and update your Employee Handbook with your content.
  • Prepare welcome packages or orientation materials and send them to your new employees.
  • Prepare employee feedback templates and send you reminders to conduct your feedback sessions.
  • Organise staff training identified in your Training Needs Analysis.
 RESEARCH
  • Research target markets, find potential companies and contacts at those companies.
  • Research what competitors exist online. Conduct keyword searches and list the appropriate sites.
  • Research into potential purchases of equipment (office furniture, office equipment, digital cameras etc.) and get quotes.
  • Research into software requirements (PDF conversions, bookkeeping etc.).
  • Research, find and order unique gifts for your clients, colleagues or family.
 RESUME SERVICES
  • Create and type your résumé from scratch and give it a professional look to help you land your dream job.
  • Professional editing and formatting of your current resume, bringing it up to date and giving it new life.
  • Write your cover letters for general use or tailored to specific job applications.
  • Organise mass printing of your résumé and cover letters.
  • Email your job applications from your own email account (give us access to your current account).
  • Printing and posting your résumé and cover letters for job applications on your behalf.
  • Copy your résumé and cover letters on to a CD or USB and mail it out to you.
  • Scan certificates to PDF and attach to your résumé as one PDF file or as separate files ready for distribution.
  • Create a professional profile for you on networking sites such as LinkedIn.
  • Search and email you job ads matching your skills or positions you wish to apply for (we can even send the job applications on your behalf).
 SOCIAL MEDIA
  • Set up your social media accounts (Facebook and LinkedIn).
  • Provide buttons for use on your website to encourage visitors to follow your social media pages.
  • Manage and update your social media accounts (including status updates using material you give).
  • Create a fan page for your business (using Facebook).
  • Create ads for your business on Facebook.
 TELEMARKETING
  • Let DOES do your telemarketing for you. Just give us the call list and a script of what you would like me to use. I will send details of any interested customers to you, or if I already manage your online diary I can book your sales appointments straight in.
 TELEPHONE ANSWERING SERVICE
  • Divert your phone to DOES when you are busy or away and we will take the customer’s call, then email or text the details to you. I can personalise this with your own choice of greeting and team it up with appointment booking for additional charges.
 WEBSITE & BLOG MAINTENANCE
  • Edit and update the content of your website.
  • Create, update or maintain your business blogs using your content.
 WORD PROCESSING
  • Assist in the preparation of documents (including policies, templates, reports etc.).
  • Create and apply consistent formatting to your forms and templates.
  • Re-format your old out-dated documents, apply consistent styles and give them a new lease on life.
  • Copy typing documents from PDF or other image files to Word or Excel.
  • Professionally type your handwritten documents into an editable Word document.
  • Editing and formatting of your reports, manuals, and other documents.

 

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